FREQUENTLY ASKED QUESTIONS
We’ve put together a list of the most commonly asked questions to help you get your answers faster. Simply choose a category to quickly find the help you need. If you still have questions or need further information feel free to send us a line!
How do I thaw and cook my fish?
General thawing/cooking instructions can be found on our thawing/cooking page. See the product pages for specific cooking instructions. Don’t forget to visit our recipe page for cooking inspiration!
Do you sell fresh fish?
We sell frozen and tinned fish, which in most cases is fresher than “fresh fish” you get at the seafood counter. We carefully select and partner with producers who utilize cutting-edge freezing technology and production methods to its seafood at the peak of freshness. By harvesting from their natural waters and during a species' peak time of year, as well as freezing hours after harvest, it preserves the nutritional benefits, taste, and texture, giving you the market today.
Do you sell whole fish?
We sell no-hassle, ready to cook portions of fish which is more convenient and provides less waste.
I want to feed a family of 4. How much should I buy?
The majority of our products feature (2) 6 oz. servings, which is perfect for two.
Our tinned fish come in a 3.9 oz. or 4 oz. tin, enough for one person’s meal or perfect to use as an appetizer to impress your guests!
Is your fish ready to eat?
We offer ready to eat products - Smoked Norwegian Salmon, Smoked Norwegian Steelhead, Cooked American Shrimp, Salmon Sashimi, and our entire tinned line. While our sashimi and tinned line requires no thawing and can be enjoyed right out of the box. The rest of our ready to eat products require thawing.
Our frozen seafood is not ready to eat and should be cooked before consuming.
See cooking/thawing for general instructions.
Can I mix and match my bundle?
Our bundles are curated collections of our favorite fish -- so you can’t mix and match. You can always buy our frozen, ready to eat, and tinned seafood a la carte.
How do I order three portions of salmon or any other seafood?
Most of our products have two potions (servings) apiece. If you need three, you’ll want to buy an additional. Don’t worry, though -- our frozen seafood is vacuumed sealed keeps in your home freezer for up to 6 months. And each portion is individually wrapped, so you can easily thaw them individually.
Where does your product come from?
See product pages to learn more about the specifics of each product.
What is the shelf life of your product?
Please check the “best by date” on the packaging.
Where can I find your products?
Visit the store locator page to see if a store near you carries it.
Where can I find the ingredients and nutrition info?
You can find the ingredients and nutrition info for each product on their product pages.
What allergens does your product contain?
See product pages for allergens on each product.
Do you put any additives in your product?
No Antibiotics. No Preservatives. No Hormones.
That means just that. We don’t add any additives to our seafood to enhance taste, flavor, or quality, making it free of toxins and GMOs. This guarantees you get the most natural, cleanest seafood every time.
Are your products Kosher?
Seafood has its own set of Kosher rules. To be considered kosher fish must have scales and fins. Items like salmon and steelhead are considered kosher but shellfish, mollusks, and squid are not.
See product pages for specifics on each product.
Is your product Non-GMO?
Yes all of our products are non-GMO.
Is your product gluten-free?
Yes, all of our products are gluten-free.
What certifications does your product have?
We scour the globe to carefully select and partner with producers who are globally certified and adhere to the strictest standards and practice the most sustainable fishing methods to ensure the most delicious, economical, and ecologically responsible seafood.
Our seafood is certified by sustainability partners, including the Marine Stewardship Council (MSC), Aquaculture Stewardship Council (ASC), GlobalG.A.P., and Fishery Improvement Projects (FIPs).
See product pages for specific certifications.
Is your product sustainable?
Sustainability is more than a buzz word at Wixter. Visit the mission tab to learn more on the specifics of how we operate in the most sustainable way possible.
Is your packaging recyclable?
Our frozen bags are not recyclable but all of our boxes are.
When will my fish get here?
We ship out orders every Monday-Wednesday.
Frozen seafood typically ships via FedEx Next Day. We use a combination of dry ice and/or ice packs to keep it frozen until it reaches your doorstep.
Tinned fish is shipped via FedEx ground, and typically arrives in 2 days.
When we pack up your delivery, we’ll send you a confirmation email with a tracking number that lets you keep an eye on your delivery.
Where can I get my tracking number?
Your confirmation email has your tracking number.
Do you offer refunds?
If your product arrives spoiled or damaged we will refund or reship. Please use the contact page to contact customer service.
How much is shipping?
Shipping is free if you order $99+ worth of product, otherwise it’s $19.99.
How can I update my order?
Once we start to process the order, it’s difficult to make any changes.