FREQUENTLY ASKED QUESTIONS

We’ve put together a list of the most commonly asked questions to help you get your answers faster. Simply choose a category to quickly find the help you need. If you still have questions or need further information feel free to send us a line! 

  • PRODUCT
  • NUTRITION
  • SUSTAINABILITY
  • ORDERS

How do I thaw and cook my fish?

THAWING


Highly Recommended | 8-12 hours

Remove seafood from packaging and place the product in a bowl or on a plate. Cover and put in the refrigerator.


Recommended | 1-3 hours

Submerge seafood in its package in a bowl of cold water. Change water every hour. Remove from packaging prior to cooking.


Quick Thaw | 10-30 minutes

Place seafood in a strainer in its package and run under ice cold water until thawed. Remove from packaging prior to cooking.


COOKING 

See the individual product pages for specific cooking instructions. 


Don’t forget to visit our recipe page for cooking inspiration! 

Do you sell fresh fish?

We sell frozen and tinned fish, which in most cases is fresher than “fresh fish” you get at the seafood counter. We carefully select and partner with producers who utilize cutting-edge freezing technology and production methods to preserve seafood at the peak of freshness. By harvesting each species from their natural waters during peak season, as well as freezing it hours after harvest, we preserve the nutritional benefits, taste, and texture. 


Learn more on our Why Frozen + Tinned page.

Do you sell whole fish?

We sell no-hassle, ready to cook portions of fish which is more convenient and creates less waste. 

I want to feed a family of 4. How much should I buy?

The majority of our products feature (2) 6 oz. servings, which is perfect for two.


Our tinned fish come in a 3.9 oz. or 4 oz. tin, enough for one person’s meal or perfect to use as an appetizer.

Is your fish ready to eat?

We offer ready to eat products, including - Smoked Norwegian Salmon, Smoked Norwegian Steelhead, Cooked American Shrimp, Salmon Sashimi, and our entire tinned line. While our sashimi and tinned line requires no thawing and can be enjoyed right out of the box, the rest of our ready to eat products require thawing.


Our frozen seafood is not ready to eat and should be cooked before consuming.

Can I mix and match my bundle?

Our bundles are curated collections of our favorite fish, so you can’t mix and match. You can always buy our frozen, ready to eat, and tinned seafood a la carte. 

How do I order three portions of salmon or any other seafood?

Most of our products have two portions (or servings) apiece. If you need three, you’ll want to buy an additional bag. Don’t worry about having leftover servings. Our frozen seafood is vacuumed sealed, keep in your home freezer for up to 6 months, and each portion is individually wrapped, so you can thaw exactly as many servings as you need.

Where does your product come from?

All of our products are 100% traceable to their origin. See individual product pages to learn more about the specific origin of each offering.

What is the shelf life of your product?

Please check the “best by date” on the packaging. 

Where can I find your products?

Visit the store locator page to see if a store near you carries it.

Where can I find the ingredients and nutrition info?

You can find the ingredients and nutrition info for each product on their product pages.

What allergens does your product contain?

See product pages for allergens on each product.

Do you put any additives in your product?

No Antibiotics. No Preservatives. No Hormones. 


That means just that. We don’t add any additives to our seafood to enhance taste, flavor, or quality, making it free of toxins and GMOs. This guarantees you get the most natural, cleanest seafood every time.

Are your products Kosher?

Seafood has its own set of Kosher rules. To be considered kosher fish must have scales and fins. Items like salmon and steelhead are considered kosher but shellfish, mollusks, and squid are not. 


See product pages for specifics on each product.

Is your product Non-GMO?

Yes, all of our products are non-GMO.

Is your product gluten-free?

Yes, all of our products are gluten-free.

What certifications does your product have?

We scour the globe to carefully select and partner with producers who are globally certified, adhere to the strictest standards, and practice sustainable fishing methods to ensure the most ecologically responsible seafood.


Our seafood is certified by sustainability partners, including the Marine Stewardship Council (MSC), Aquaculture Stewardship Council (ASC), GlobalG.A.P., and Fishery Improvement Projects (FIPs).


See product pages for specific certifications.

Is your product sustainable?

Sustainability is more than a buzz word at Wixter. Visit the Mission page to learn more on the specifics of how we operate in the most sustainable way possible. 

Is your packaging recyclable?

Our frozen bags are not recyclable but all of our boxes are.

When will my fish get here?

We ship out orders every Monday-Wednesday. 


Frozen seafood typically ships via FedEx Next Day. We use a combination of dry ice and/or ice packs to keep it frozen until it reaches your doorstep.


Tinned fish is shipped via FedEx ground, and typically arrives in 2 days.


When we pack up your delivery, we’ll send you a confirmation email with a tracking number that lets you keep an eye on your delivery.

Where can I get my tracking number?

Your confirmation email has your tracking number.

Do you offer refunds?

If your product arrives spoiled or damaged we will refund or reship. Please use the contact page to contact customer service.

How much is shipping?

Shipping is free if you order $99+ worth of product, otherwise it’s $19.99.

How can I update my order?

Once we start to process the order, it’s difficult to make any changes. 

STILL HAVE A QUESTION?

Click Below To Contact A Wixter Representative.